NOTE: It may take a few minutes for your internet connection to be restored while the modem fetches all of its information from your Internet Service Provider (ISP). ![]() Disconnect your router and modem for 60 seconds from the power outlet, then reconnect them to the outlet.For reference, here is a list of platform-specific troubleshooting guides: Perform a network connection test for your console.Wireless signals (Wi-Fi) can often experience interference and the signal quality can drop over time. (Xbox and PlayStation only) Make sure that your console is connected to your router directly using an Ethernet cable. ![]()
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